Customer-brand disidentification : conceptualization, scale development and validation
Year of publication: |
2021
|
---|---|
Authors: | Anaza, Nwamaka A. ; Saavedra, José Luis ; Hair, Joseph F. ; Bagherzadeh, Ramin ; Rawal, Monika ; Osakwe, Christian Nedu |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 133.2021, p. 116-131
|
Subject: | Scale development | Customer-brand disidentification | Negative emotions | Patronage reduction | Social identity theory | Emotion | Konsumentenverhalten | Consumer behaviour |
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