Customer capabilities, switching costs, and bank performance
| Year of publication: |
2012
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|---|---|
| Authors: | Brush, Thomas H. ; Dangol, Ramesh ; O'Brien, Jonathan P. |
| Published in: |
Strategic management journal. - Chichester [u.a.] : Wiley, ISSN 0143-2095, ZDB-ID 1644051. - Vol. 33.2012, 13, p. 1499-1516
|