Customer-centric project management
Elizabeth Harrin and Phil Peplow
| Year of publication: |
c 2012
|
|---|---|
| Authors: | Harrin, Elizabeth ; Peplow, Phil |
| Publisher: |
Farnham, Surrey : Gower |
| Subject: | Projektmanagement | Project management | Kunden | Customers | Kundenorientierung |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XIV, 115 S. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Ratgeber ; Guidebook |
| Language: | English |
| Notes: | Includes bibliographical references and index Introducing a customer-centric process -- Why customers count -- Why collaborative project management is not enough -- Measuring project performance -- Customer centricity in practice: a case study -- Customer centricity in a project environment -- Refining your customer-centric approach -- Implementing exceed -- Moving forward with customer-centric project management. |
| ISBN: | 978-1-4094-4312-4 ; 978-1-4094-4313-1 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009625721