Customer-centric service quality management for SK Telecom's mobile packet service
| Year of publication: |
2006
|
|---|---|
| Authors: | Kim, Jisun ; Park, Jong Hoon ; Kim, Sung ; Lee, Dong Geol ; Kim, Yo Sub ; Jin, Sang Hyun |
| Published in: |
International journal of network management. - Chichester : Wiley, ISSN 1055-7148, ZDB-ID 11243235. - Vol. 16.2006, 6, p. 413-428
|