Customer complaining behaviour and its consequences in the credit card industry : an empirical investigation in the developing Indian economy
Shivendra Kumar Pandey
| Year of publication: |
2015
|
|---|---|
| Authors: | Pandey, Shivendra Kumar |
| Published in: |
International journal of Indian culture and business management. - Genève : Inderscience Enterprises, ISSN 1753-0806, ZDB-ID 2422766-3. - Vol. 11.2015, 1, p. 112-127
|
| Subject: | complaining behaviour | resolution time | satisfaction | service rating | recommendation | structural equation modelling | SEM | credit cards | India | Indien | Kreditkarte | Credit card | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Kreditkartengesellschaft | Credit card industry | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011588349