Customer complaining: The role of tie strength and information control
| Year of publication: |
2008
|
|---|---|
| Authors: | Mittal, Vikas ; Huppertz, John W. ; Khare, Adwait |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 84.2008, 2, p. 195-204
|