Customer complaint behaviour from the perspective of the service-dominant logic of marketing
| Year of publication: |
2007
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|---|---|
| Authors: | Tronvoll, Bård |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 17.2007, 6, p. 601-620
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