Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments
Petranka Kelly, Jennifer Lawlor and Michael Mulvey
| Year of publication: |
2013
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|---|---|
| Authors: | Kelly, Petranka ; Lawlor, Jennifer ; Mulvey, Michael |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 7.2013, 2, p. 98-116
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| Subject: | self-service technologies | SSTs | hospitality customer behaviour | customer management | multi-channel-services | services marketing | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Krankenhaus | Hospital | Beziehungsmarketing | Relationship marketing | Dienstleistungsmarketing | Services marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Gastgewerbe | Hospitality industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010395350