Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Lamprini P. Piha and George J. Avlonitis
| Year of publication: |
2015
|
|---|---|
| Authors: | Piha, Lamprini P. ; Aulōnitēs, Geōrgios I. |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 25.2015, 3, p. 304-326
|
| Subject: | Customer defection | Customer dissatisfaction | Failed service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Privatkundengeschäft | Personal banking | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011305997