Customer efficiency, channel usage, and firm performance in retail banking
Mei Xue; Lorin M. Hitt; Patrick T. Harker
| Year of publication: |
2007
|
|---|---|
| Authors: | Xue, Mei ; Hitt, Lorin M. ; Harker, Patrick T. |
| Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 9.2007, 4, p. 535-558
|
| Subject: | Privatkundengeschäft | Personal banking | Dienstleistungsmanagement | Service management | Selbstbedienung | Self-service | Electronic Banking | Electronic banking | Prozessmanagement | Business process management | Vertriebsweg | Distribution channel | Konsumentenverhalten | Consumer behaviour | Panel | Panel study | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003578707