Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Jillian C. Sweeney, Tracey S. Danaher, and Janet R. McColl-Kennedy
| Year of publication: |
2015
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|---|---|
| Authors: | Sweeney, Jillian C. ; Danaher, Tracey S. ; McColl-Kennedy, Janet R. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 18.2015, 3, p. 318-335
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| Subject: | customer effort in value cocreation activities | customer effort | value cocreation | hierarchy | activities | resource integration,participation | quality of life | satisfaction | health care | Lebensqualität | Quality of life | Kundenzufriedenheit | Customer satisfaction | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Zufriedenheit | Satisfaction | Kundenwert | Customer value |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011336505