Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Sooyun Kim, Geebum Park, Yeonjoo Lee, Sunmee Choi
| Year of publication: |
December 2016
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|---|---|
| Authors: | Kim, Sooyun ; Park, Geebum ; Lee, Yeonjoo ; Choi, Sunmee |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 69.2016, 12, p. 5809-5818
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| Subject: | Customer emotion | Perceived service quality | Brand attitude | Brand familiarity | Shopping motive | Luxury fashion retail | Konsumentenverhalten | Consumer behaviour | Emotion | Luxusgüter | Luxury goods | Dienstleistungsqualität | Service quality | Mode | Fashion | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Textilhandel | Textile distribution | Beziehungsmarketing | Relationship marketing | Markenartikel | Brand | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2016.04.178 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011597515