Customer encounter satisfaction and narrative force : an investigation of user-generated content on TripAdvisor
Mario Cassar, Jirka Konietzny and Albert Caruana
| Year of publication: |
2023
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|---|---|
| Authors: | Cassar, Mario ; Konietzny, Jirka ; Caruana, Albert |
| Published in: |
Scandinavian journal of hospitality and tourism. - London [u.a.] : Taylor and Francis, ISSN 1502-2269, ZDB-ID 2081107-X. - Vol. 23.2023, 1, p. 51-72
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| Subject: | Diction | Encounter satisfaction | Leximancer | narrative force | user generated content (UGC) | Kundenzufriedenheit | Customer satisfaction | Narrative Methode | Narrative method | Kundenintegration | Customer integration | Social Web | Social web | Virales Marketing | Viral marketing | Arbeitszufriedenheit | Job satisfaction | Web 2.0-Technologien | Web 2.0 technologies |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15022250.2023.2194272 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014291580