Customer evaluations of after-sales service contact modes: An empirical analysis of national culture�s consequences
| Year of publication: |
2001
|
|---|---|
| Authors: | Birgelen, M. van ; Ruyter, K. de ; Jong, de A. ; Wetzels, M. |
| Institutions: | Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven |
| Subject: | customer | service | culture | evaluation |
| Extent: | application/pdf |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Notes: | The text is part of a series ecis working papers Number 01.17 |
| Source: |
Persistent link: https://www.econbiz.de/10010836560