Customer expectations of unattended grocery delivery services : mapping forms and determinants
John Olsson, Mary Catherine Osman, Daniel Hellström and Yulia Vakulenko
| Year of publication: |
2022
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|---|---|
| Authors: | Olsson, John ; Osman, Mary Catherine ; Hellström, Daniel ; Vakulenko, Yulia |
| Published in: |
International journal of retail and distribution management. - Bingley : Emerald, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 50.2022, 13, p. 1-16
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| Subject: | Customer expectations | Grocery | Last mile | Retail | Service | Unattended delivery | Konsumentenverhalten | Consumer behaviour | Lebensmitteleinzelhandel | Food retailing | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Lebensmittelhandel | Food trade |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJRDM-07-2020-0273 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013552634