Customer experience and commitment in retailing : does customer age matter?
Imran Khan, Linda D. Hollebeek, Mobin Fatma, Jamid Ul Islam, Iivi Riivits-Arkonsuo
| Year of publication: |
2020
|
|---|---|
| Authors: | Khan, Imran ; Hollebeek, Linda D. ; Fatma, Mobin ; Ul Islam, Jamid ; Riivits-Arkonsuo, Iivi |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 57.2020, p. 1-9
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| Subject: | Customer experience | Age | Affective/calculative commitment | Brand loyalty | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Markenführung | Brand management | Markentreue | Altersgruppe | Age group |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2020.102219 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012305359