Customer experiences with service robots in hotels : a review and research agenda
Nripendra P. Rana, Nusaiba Begum, Mohd. Nishat Faisal, and Anubhav Mishra
| Year of publication: |
2025
|
|---|---|
| Authors: | Rana, Nripendra P. ; Begum, Nusaiba ; Faisal, Mohd. Nishat ; Mishra, Anubhav |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 34.2025, 2, p. 145-174
|
| Subject: | acceptance | artificial intelligence | customer experience | hospitality | hotel industry | Human-robot interaction | service robots | Hotellerie | Hotel industry | Roboter | Robot | Dienstleistungsqualität | Service quality | Künstliche Intelligenz | Artificial intelligence | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2024.2403640 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015189113