Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing
| Year of publication: |
2010
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|---|---|
| Authors: | Chamberlin, Tyler ; Doutriaux, Jerome ; Hector, John |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 30.2010, 2 (1.2.), p. 203-224
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