Customer focused service development in practice - A case study at Scandinavian Airlines System (SAS)
| Year of publication: |
1999
|
|---|---|
| Authors: | Gustafsson, Anders ; Ekdahl, Fredrik |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 10.1999, 4, p. 344-358
|