Customer input management in service processes : needs and tools
Year of publication: |
2015
|
---|---|
Authors: | Seppänen, Kaisa ; Huiskonen, Janne ; Karppinen, Henri |
Published in: |
International journal of business innovation and research. - Genève [u.a.] : Inderscience, ISSN 1751-0252, ZDB-ID 2271131-4. - Vol. 9.2015, 1, p. 100-114
|
Subject: | service process management | customer management | customer input management | management tools | management needs | healthcare service process | Beziehungsmarketing | Relationship marketing | Prozessmanagement | Business process management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management |
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