Customer input management in service processes : needs and tools
Kaisa Seppänen, Janne Huiskonen and Henri Karppinen (Faculty of Industrial Engineering and Management, LappeenrantaUniversity of Technology, Lappeenranta, Finland)
| Year of publication: |
2015
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|---|---|
| Authors: | Seppänen, Kaisa ; Huiskonen, Janne ; Karppinen, Henri |
| Published in: |
International journal of business innovation and research. - Genève [u.a.] : Inderscience, ISSN 1751-0252, ZDB-ID 2271131-4. - Vol. 9.2015, 1, p. 100-114
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| Subject: | service process management | customer management | customer input management | management tools | management needs | healthcare service process | Beziehungsmarketing | Relationship marketing | Prozessmanagement | Business process management | Dienstleistungsmanagement | Service management | Gesundheitsversorgung | Health care | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing | Dienstleistungsqualität | Service quality | Management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011506876