Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Mario Schaarschmidt, Gianfranco Walsh, David B. Dose, Sonja Christ-Brendemühl
| Year of publication: |
2023
|
|---|---|
| Authors: | Schaarschmidt, Mario ; Walsh, Gianfranco ; Dose, David ; Christ-Brendemühl, Sonja |
| Published in: |
European management journal. - Amsterdam : Elsevier, ISSN 0263-2373, ZDB-ID 859497-1. - Vol. 41.2023, 1, p. 34-46
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| Subject: | Customer integration | Digitization | Fairness heuristic theory | Fairness perceptions | Non-complaining | Silent endurance | Gerechtigkeit | Justice | Kundenintegration | Wahrnehmung | Perception | Beziehungsmarketing | Relationship marketing | Digitalisierung | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.emj.2021.10.010 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014281789