Customer Integration in Industrial Innovation Projects

Online-Ressource (XIX, 268p. 56 illus, digital)

Literaturverz. S. 245 - 268

Foreword; Preface; Index; CONTENTS; List of Figures; List of Figures; List of Tables; List of Tables; List of Abbreviations; 1 Introduction; 1.1 Motivation and research goal; 1.1.1 Relevance of research subject; Figure 1-1 Impact of customer integration on project costs; 1.1.2 Deficits in current research; 1.1.3 Research objective; 1.2 Research concept; 1.2.1 Research classification; 1.2.2 Research methodology; Table 1-1 Overview of empirical data set; Figure 1-2 Process of data coding and analysis for theory building; 1.3 Thesis structure; Figure 1-3 Thesis structure

1.4 Terms and definitions1.4.1 Product innovation processes, new product development, and innovationfront-end; 1.4.2 Customers, product users, and product buyers; Figure 1-4 Overview of developer, customer, product user, and product buyer; 2 Customer integration into product innovation: state-of-the-art in research; Figure 2-1 Outline of chapter 2; Figure 2-2 Overview of the interplay of the relevant literature streams; 2.1 Insights on customer integration from organizational learning theory; Figure 2-3 Cognitive and behavioral perspectives on product innovations

2.2 Literature on the process organization of product innovation2.2.1 Sequential new product development; 2.2.2 Experimental new product development; Table 2-1 Compression versus experiential models; 2.2.3 Success factors for new product development; Table 2-2 Success factors for new product development; 2.2.4 Innovation front-end management; Table 2-3 Literature pertaining to the innovation front-end; 2.3 Literature on the structural organization of customer integration; 2.3.1 Customer integration impact on product innovation; 2.3.2 Organizational prerequisites for customer integration

Table 2-4 Literature on intercompany prerequisites for customer integration2.3.3 The lead user concept and other customer integration methods; Table 2-5 Literature on intracompany prerequisites for customer integration; Figure 2-4 Schematic of lead users' position in the life cycle of a new product; 2.4 Literature on the incorporation of customer contributions into product innovation; 2.4.1 Access to customer contributions; Figure 2-5 Accessibility and abstractness of customer contributions; Figure 2-6 Customer value hierarchy; Figure 2-7 Locus of initiative of customer integration

2.4.2 Customer participationTable 2-6 Customers' contributions and resulting managerial challenges; Table 2-7 Literature review on customer roles and contributions in product innovations; 2.5 Overall contributions and limitations of the existing literature; 3 Reference framework development based on Extreme Programming; 3.1 Introduction to Extreme Programming; 3.1.1 Extreme Programming and agile software development; Figure 3-1 Outline of chapter 3; 3.1.2 Extreme Programming process, practices, and planning; Figure 3-2 Classic versus agile software development methodologies

Figure 3-3 Classic software development process versus Extreme Programming process

10.1007/978-3-8349-9746-3 [DOI]

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