Customer knowledge management and IT-enabled business model innovation : a conceptual framework and a case study from China
Wu Jiebing; Guo Bin; Shi Yongjiang
Year of publication: |
2013
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Authors: | Wu, Jiebing ; Guo, Bin ; Shi, Yongjiang |
Published in: |
European management journal. - Amsterdam : Elsevier, ISSN 0263-2373, ZDB-ID 859497-1. - Vol. 31.2013, 4, p. 359-372
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Subject: | Wissensmanagement | Knowledge management | Kundenanalyse | Customer analysis | Telekommunikationssektor | Telecommunications industry | Geschäftsmodell | Business model | Innovation | China |
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