Customer knowledge management (CKM) practices in the telecommunication industry in Bangladesh
Mohammad Fateh Ali Khan Panni, Naimul Hoque
| Year of publication: |
April-June 2017
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| Authors: | Mohammad Fateh Ali Khan Panni ; Hoque, Naimul |
| Published in: |
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5688, ZDB-ID 2498765-7. - Vol. 9.2017, 2, p. 46-70
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| Subject: | Bangladesh | CKM Architecture | CRM Layer | Customer Knowledge Management | Customer Relationship Management | KM | Knowledge Management | Telecommunication Industry | Wissensmanagement | Knowledge management | Beziehungsmarketing | Relationship marketing | Bangladesch | Telekommunikationssektor | Telecommunications industry | Kundenanalyse | Customer analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/IJISSS.2017040103 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011675424