Customer knowledge management (CKM) practices in the telecommunication industry in Bangladesh
Year of publication: |
April-June 2017
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Authors: | Mohammad Fateh Ali Khan Panni ; Hoque, Naimul |
Published in: |
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5688, ZDB-ID 2498765-7. - Vol. 9.2017, 2, p. 46-70
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Subject: | Bangladesh | CKM Architecture | CRM Layer | Customer Knowledge Management | Customer Relationship Management | KM | Knowledge Management | Telecommunication Industry | Bangladesch | Wissensmanagement | Knowledge management | Beziehungsmarketing | Relationship marketing | Telekommunikationssektor | Telecommunications industry |
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