Customer loyalty and its determinants in a banking services environment
Alina Filip and Laurenţiu-Dan Anghel
| Year of publication: |
2009
|
|---|---|
| Authors: | Filip, Alina ; Anghel, Laurentiu-Dan |
| Published in: |
Amfiteatru economic : an economic and business research periodical. - Bucureşti : Ed. ASE, ISSN 1582-9146, ZDB-ID 2566390-2. - Vol. 11.2009, 26, p. 288-297
|
| Subject: | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Bankgeschäft | Banking services | Konsumentenverhalten | Consumer behaviour | Privatkundengeschäft | Personal banking | Kundenzufriedenheit | Customer satisfaction | Bankmarketing | Bank marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008666638