Customer migration patterns : evidence from a North American retailer
Year of publication: |
2014
|
---|---|
Authors: | Mark, Tanya ; Lemon, Katherine N. ; Vandenbosch, Mark B. |
Published in: |
Journal of marketing theory and practice. - Statesboro, GA : Assoc., ISSN 1069-6679, ZDB-ID 2034622-0. - Vol. 22.2014, 3, p. 251-269
|
Subject: | Beziehungsmarketing | Relationship marketing | Kundenanalyse | Customer analysis | Kundenwert | Customer value | Konsumentenverhalten | Consumer behaviour | Längsschnittanalyse | Longitudinal analysis | Einzelhandel | Retail trade | Nordamerika | North America | 2001-2004 |
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