Customer mistreatment and service performance : a self-consistency perspective
Jeongdoo Park, Hyun Jeong Kim
| Year of publication: |
2020
|
|---|---|
| Authors: | Park, Jeongdoo ; Kim, Hyun Jeong |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 86.2020, p. 1-7
|
| Subject: | Customer mistreatment | Locus of control | Organization-based self-esteem | Service performance | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Performance-Messung | Performance measurement | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.102367 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012241518