Customer-orientated Six Sigma in call centre performance measurement
| Year of publication: |
2009
|
|---|---|
| Authors: | Mcadam, Rodney ; Davies, John ; Keogh, Bill ; Finnegan, Anthony |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 26.2009, 6, p. 516-545
|