Customer orientation dissimilarity, sales unit identification, and customer-directed extra-role behaviors : understanding the contingency role of coworker support
Year of publication: |
2012
|
---|---|
Authors: | Mengüç, Bülent ; Boichuk, Jeffrey P. |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 65.2012, 9, p. 1357-1363
|
Subject: | Verkaufspersonal | Salespeople | Kundenservice | Customer service | Soziale Rolle | Social role | Kontingenztheorie | Contingency theory |
-
Auh, Seigyoung, (2011)
-
O'Brien, Matthew, (2009)
-
Effect of salespeople's acquisition-retention trade-off on performance
Carter, Robert E., (2014)
- More ...
-
Engaging dissatisfied retail employees to voice promotive ideas : the role of continuance commitment
Boichuk, Jeffrey P., (2013)
-
Real earnings management in sales
Ahearne, Michael J., (2016)
-
Mullins, Ryan R., (2014)
- More ...