Customer oriented service culture and its impact on customer loyalty in organised retail context
Tejas R. Shah, Amrit Jain
| Year of publication: |
2015
|
|---|---|
| Authors: | Shah, Tejas R. ; Jain, Amrit |
| Published in: |
International journal of Indian culture and business management. - Genève : Inderscience Enterprises, ISSN 1753-0806, ZDB-ID 2422766-3. - Vol. 11.2015, 1, p. 23-42
|
| Subject: | service culture | retail organisation | marketing | leadership style | satisfaction | trust | loyalty | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Unternehmenskultur | Corporate culture | Dienstleistungsqualität | Service quality | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Führungsstil | Leadership style | Konsumentenverhalten | Consumer behaviour | Kulturelle Identität | Cultural identity |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011588290