Customer perception of service quality : the role of information and communication technologies (ICTs) at airport functional areas
Juan Gabriel Brida, Luis Moreno-Izquierdo, Sandra Zapata-Aguirre
| Year of publication: |
October 2016
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|---|---|
| Authors: | Brida, Juan Gabriel ; Moreno, Luis ; Zapata-Aguirre, Sandra |
| Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 20.2016, p. 209-216
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| Subject: | Service quality | Airport passengers' perceptions | ICT | Correspondence analysis | Generalized ordered logit | Dienstleistungsqualität | Informationstechnik | Information technology | Flughafen | Airport | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Passagierluftverkehr | Air passenger transport | Wahrnehmung | Perception |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tmp.2016.09.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011619580