Customer Perception of Services Based on the SERVQUAL Dimensions: A Study of Indian Commercial Banks
| Year of publication: |
2013
|
|---|---|
| Authors: | Bose, Sunny ; Gupta, Nitin |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 34.2013, 1 (1.1.), p. 49-66
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