Customer perception on service quality in retail banking in Middle East : the case of Qatar
Year of publication: |
2009
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Authors: | Hossain, Mohammed ; Leo, Shirley |
Published in: |
International journal of Islamic and Middle Eastern finance and management. - Bingley : Emerald, ISSN 1753-8394, ZDB-ID 2460750-2. - Vol. 2.2009, 4, p. 338-350
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Subject: | Dienstleistungsqualität | Service quality | Privatkundengeschäft | Personal banking | Katar | Qatar | Mittlerer Osten | Middle East | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
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