Customer perceptions of discrimination in service deliveries: Construction and validation of a measurement instrument
| Year of publication: |
2013
|
|---|---|
| Authors: | Klinner, Nicole S. ; Walsh, Gianfranco |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 66.2013, 5, p. 651-658
|