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Potential of the social media as instruments of higher education marketing: a segmentation study
onstantinides, Efthymios, (2011)
Donor segmentation : when summary statistics don't tell the whole story
Durango-Cohen, Elizabeth J., (2013)
Segmentation of individual donors to charitable organizations
Kolhede, Eric, (2022)
The role of cause and affect in service failure
Harrison-Walker, L. Jean, (2012)
Services gone wrong : investigating cause and affect
Harrison-Walker, L. Jean, (2020)
The critical role of customer forgiveness in successful service recovery
Harrison-Walker, L. Jean, (2019)