Customer query handling in sales interactions
Sunil Singh, Detelina Marinova, Jagdip Singh, Kenneth R. Evans
| Year of publication: |
September 2018
|
|---|---|
| Authors: | Singh, Sunil ; Marinova, Detelina ; Singh, Jagdip ; Evans, Kenneth R. |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 46.2018, 5, p. 837-856
|
| Subject: | Customer query handling | Customer interest | Salesperson behaviors | Linguistic cues | Dynamic effects | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Verkaufspersonal | Salespeople | Verkauf | Selling |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11747-017-0569-y [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011924771