Customer rage episodes : emotions, expressions and behaviors
Janet R. McColl-Kennedy; Paul G. Patterson; Amy K. Smith; Michael K. Brady
| Year of publication: |
2009
|
|---|---|
| Authors: | McColl-Kennedy, Janet R. ; Patterson, Paul G. ; Smith, Amy K. ; Brady, Michael K. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 85.2009, 2, p. 222-237
|
| Subject: | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Emotion | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003870743