Customer relationship management capabilities: Measurement, antecedents and consequences
| Year of publication: |
2012
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|---|---|
| Authors: | Wang, Yonggui ; Feng, Hui |
| Published in: |
Management decision : MD. - Bradford : Emerald, ISSN 0025-1747, ZDB-ID 4119460. - Vol. 50.2012, 1 (3.2.), p. 115-130
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