Customer relationship management (CRM) in e-government: a relational perspective
| Year of publication: |
2007
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|---|---|
| Authors: | Pan, Shan-Ling ; Tan, Chee-Wee ; Lim, Eric T.K. |
| Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 516545. - Vol. 42.2007, 1, p. 237-250
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