Customer response to employee emotional labor : the structural relationship between emotional labor, job satisfaction, and customer satisfaction
Won-moo Hur; Tae-won Moon; Yeon Sung Jung
| Year of publication: |
2015
|
|---|---|
| Authors: | Hur, Won-moo ; Moon, Tae Won ; Jung, Yeon Sung |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 29.2015, 1, p. 71-80
|
| Subject: | Customer satisfaction | Emotional labor | Employee job satisfaction | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Emotion | Dienstleistungsberufe | Service workers | Kundenservice | Customer service |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010531127