Customer satisfaction and airport efficiency in Brazil : a hybrid NDEA-AHP approach
Rafael Teixeira, Jorge Junio Moreira Antunes and Peter Wanke, Henrique Luiz Correa, and Yong Tan
| Year of publication: |
2024
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|---|---|
| Authors: | Teixeira, Rafael ; Antunes, Jorge Junio Moreira ; Wanke, Peter ; Correa, Henrique Luiz ; Tan, Yong |
| Published in: |
Benchmarking : an international journal. - Bingley : Emerald, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 31.2024, 7, p. 2239-2266
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| Subject: | AHP | Brazilian airports | Customer satisfaction | Data envelopment analysis (DEA) | Efficiency | Network DEA | Data-Envelopment-Analyse | Data envelopment analysis | Brasilien | Brazil | Flughafen | Airport | Kundenzufriedenheit | Technische Effizienz | Technical efficiency | Effizienz | AHP-Verfahren | AHP approach |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BIJ-11-2022-0702 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015397490