Customer satisfaction and business performance
Kai Kristensen, Anne Martensen and Lars Grønholdt
| Year of publication: |
2002
|
|---|---|
| Authors: | Kristensen, Kai ; Martensen, Anne ; Grønholdt, Lars |
| Published in: |
Business performance measurement : theory and practice. - Cambridge [u.a.] : Cambridge Univ. Press, ISBN 0-521-80342-X. - 2002, p. 279-294
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Unternehmenserfolg | Firm performance | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001661978