Customer satisfaction and complaint management
Gino Van Ossel; Stefan Stremersch; Paul Gemmel
| Year of publication: |
2003
|
|---|---|
| Authors: | Van Ossel, Gino ; Stremersch, Stefan ; Gemmel, Paul |
| Published in: |
Services management : an integrated approach. - Harlow [u.a.] : Financial Times/Prentice Hall, ISBN 0-273-67353-X. - 2003, p. 123-154
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management |
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001779109