Customer satisfaction and firm profits in monopolies : a study of utilities
Abhi Bhattacharya, Neil A. Morgan, and Lopo L. Rego
| Year of publication: |
2021
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|---|---|
| Authors: | Bhattacharya, Abhi ; Morgan, Neil A. ; Rego, Lopo L. |
| Published in: |
Journal of marketing research. - Thousand Oaks, CA : Sage Publishing, ISSN 1547-7193, ZDB-ID 2066604-4. - Vol. 58.2021, 1, p. 202-222
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| Subject: | customer satisfaction | firm efficiency | firm performance | operating costs | public utilities | Kundenzufriedenheit | Customer satisfaction | Unternehmenserfolg | Firm performance | Versorgungswirtschaft | Public utilities | Rentabilität | Profitability | Effizienz | Efficiency | Monopol | Monopoly | Technische Effizienz | Technical efficiency |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0022243720962405 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012426513