Customer satisfaction and its consequences on customer behaviour revisited: The impact of different levels of satisfaction on word-of-mouth, feedback to the supplier and loyalty
| Year of publication: |
1998
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|---|---|
| Authors: | Söderlund, Magnus |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 9.1998, 2, p. 169-188
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