Customer satisfaction index and its role in quality management
| Year of publication: |
1998
|
|---|---|
| Authors: | Eklöf, Jan A. ; Westlund, Anders |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 9.1998, 4-5, p. S80
|