Customer satisfaction measures in the public sector: what do they tell us?
| Year of publication: |
2001
|
|---|---|
| Authors: | Conroy, Denise K. |
| Published in: |
International journal of business performance management. - Milton Keynes : Inderscience Enterprises, ISSN 1368-4892, ZDB-ID 2000476X. - Vol. 3.2001, 2-4, p. 216-230
|