Customer satisfaction, perceived risk and affective commitment: an investigation of directions of influence
| Year of publication: |
2008
|
|---|---|
| Authors: | Johnson, Mark S. ; Sivadas, Eugene ; Garbarino, Ellen |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 22.2008, 4-5, p. 353-362
|