Customer satisfaction planning : ensuring product quality and safety within your MRP/ERP systems

Thomas T. Hirata

1. Planning : a new approach -- 2. Product quality : the need for change -- 3. Limitations of MRP/ERP -- 4. Common parts problems and the failure of MRP and Non-MRP solutions -- 5. Customer satisfaction planning : the theory -- 6. Customer satisfaction planning : implementation -- 7. Manufacturing planning : supply and demand -- 8. Order management and manufacturing scheduling -- 9. Supply chain and business management -- 10. Building customer relations with CSP -- 11. Making the switch : how to convert to customer satisfaction planning.

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Year of publication:	2008
Authors:	Hirata, Thomas T.
Publisher:	New York : CRC Press,
Subject:	Kundenzufriedenheit \| Customer satisfaction \| Produktqualität \| Product quality \| Qualitätsmanagement \| Quality management

Extent:	1 online resource (226 pages)
Type of publication:	Book / Working Paper
Language:	English
ISBN:	978-1-315-30024-5 ; 978-1-315-30024-5 ; 978-1-4398-8483-6 ; 978-1-4398-8485-0 ; 978-1-4200-8381-1
Other identifiers:	10.4324/9781315300245 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014499652