Customer satisfaction with service recovery
Anders Gustafsson
| Year of publication: |
2009
|
|---|---|
| Authors: | Gustafsson, Anders |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 62.2009, 11, p. 1220-1222
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Emotion | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003897473